Refund & Cancellation Policy
Last updated: 2025
1. Cooling-Off Period
Under the Consumer Contracts Regulations, you have 14 days from the date of purchase to cancel your order for any reason. This applies to online and phone purchases.
2. Eligibility for Refunds
Refunds are available under the following circumstances:
- Within 14-day cooling-off period (devices must be returned in original condition)
- Faulty devices within warranty period
- Services not delivered as described
3. Non-Refundable Items
The following are typically non-refundable:
- Opened software or digital downloads
- Customised products
- Services already provided
- SIM cards that have been activated
4. Contract Cancellations
Mobile phone contracts are binding agreements with network operators. Early termination may involve:
- Early termination fees from the network
- Outstanding device payments
- Administration charges
5. Return Process
To return an item:
- Contact us within 14 days of receipt
- Return the item in its original packaging with all accessories
- Include proof of purchase
- Use a tracked delivery service
6. Refund Timeline
Once we receive your returned item, we will inspect it and notify you of the refund status. Approved refunds will be processed within 14 working days to your original payment method.
7. Faulty Products
If your device is faulty, please contact us immediately. We will arrange for repair, replacement, or refund in accordance with your statutory rights and manufacturer's warranty.
8. Contact Us
For refund requests or questions about our policy:
✉️ returns@texcoservices.store
📍 Flat A 12 Russell Road LONDON E10 7ES